Good article.. and I cant lie when I say that this news makes me so insanely very happy!
Best Buy used to be my mecca, i could go in there and be lost for hours.
AND THEN I decided why not get paid to do what i was doing for free, so i got a job there and to say that working for that company was soul sucking is an under statement.
I understand that retail is the business of making money, but i was not prepared for the falsities that they taught you when working there.
I am a person who thinks that if a person has a problem, and I can give them that answer without them having to spend money, then that is what should be done, as a human being that is the right thing, but Best Buy conditions you to not give the person the simple and cost effective solution, they want you to shove as much shit as you can into their baskets to fix that problem.
One manager when training me kept saying "walk up to them and say "hey nice shoes, this camera would go nice with those shoes"... shit like that, and believe me, that is NO exaggeration! And that is how best Buy has brain washed their employees, they must think their clientele are a bunch of morons because anyone who would fall for "Nice shoes, buy this" is a fucking imbecile!
Then, I worked in the camera section mainly, so If i sold a camera to a person, and that person already had a memory card and didnt need any of the other accessories that go with said camera, about 30 minutes later, when the numbers came out (numbers were updated hourly) I would not get recognized for doing my job and selling the camera (And not just selling a camera, but being knowledgeable enough to actually do my job) but I would get talked down to because I did not sell any accessories with the camera. Why would i get yelled at for that, because in their terms "Accessories have a higher mark up than the cameras, so the cameras may make the store 5 bucks in Margin (Margin is profit) while an accessory may make us $13-20 to any number really worth of margin.
Best Buy treats their customers not like they are "Bobby and Sue, the good hard working americans who just want to buy a nice camera" but rather "DOllar Sign & Dollar Sign who need to be told that they need to buy everything that they probably dont need, not to improve their enjoyment of the initial product, but so that we can make as much money as is possible on that purchase"
Then there was the Credit Card... something that I got into many arguments with my managers over.
Now, due to my very own Negligence, while in college I accrued a shit load of Credit Card debt (Debt for which i just recently got out of). And because of my own idiocy, I have a disdain for Credit.
Now, if I was stupid enough to rack up a crucial amount of debt, and I am a reasonably smart person and pride myself on having excellent common sense, than imagine if someone who is completely ignorant to the concept of credit gets a CC. That can be a kid at 18, or a person at 20-30-40-50-60-70 and so on.
Best Buy requires that every employee should have at the very least ONE credit card application PER SHIFT. So if you work 5 days a week, you need to have 5 credit card applications in that week. If you don't, you got yelled at. That means that every person that comes in, you need to not only offer the credit card to, but you have to hit them over the head with it, be a car salesmen.
And I had a problem selling credit to people. Credit can ruin peoples lives (And the area of the store i worked at, trust me when I say these were not people that were fiscally responsible, believe me). So you offer credit, and if they are approved, they can rack up a shit load of debt and it will take them 30 years to pay it off, if ever... but as long as best buy makes the sell and gets that interest, who gives a shit, right?!
Now with the best buy cc, as is with most CC's i think, the way they sucker you in is with that 18 months no interest. So if you buy an SLR camera (the nice ones) for $1500, you get the CC and pay for it with that, you have 18 months to pay the thing off without accruing any interest, which sounds pretty bad ass, and if you are a responsible person, that is a good deal. But let's be honest here, most people arent that smart, especially when it comes to credit, and when they hear 18 months no interest, and the fact that they can have that bad ass camera (with accessories of course, because with that credit Card people will buy more accessories, best Buy counts on it, this is what i was flat out told) without having to dip into their checking right away.. well shit, sign me up. but what happens is, after 18 months, if you even have 5 cents that you still need to pay on that Camera, you will accrue the ENTIRE INTEREST OF THOSE 18 MONTHS! That means that a $1500 dollar purchase after those 18 months are up and you have not paid off the balance IN FULL, you will be charged $300 a month (thats a 20% interest rate!!!) for those 18 months... you just accrued in interest damn near 4 times what the initial cost of the camera was! This is what Best Buy (and all Creditors to be honest) count on.
The only things i still buy at best Buy are on sale media titles.. because when a title is on sale, best Buy generally makes no money on that title. Media titles have a smaller margin than other items, and when it goes on sale, generally it dips to around the price the store originally paid for it, thus Best Buy is making no money off of me.
I would love to say that these thoughts are solely mine.. but everyone i worked with had the same mentality of the store (except the managers, who have all sipped the retail juice)... and if this soul less company were to go out of business it would be fine with me!
I do a lot of my shopping on Amazon now as well, they have the best customer service, if you get hosed by a 3rd party seller, they are fuckin awesome at correcting that. they ship fast, their shipping rates are reasonable and I have not once had a problem with their company. Perhaps it is because they don't deal in the brick and morter side of things that is what keeps them thriving and honest, but whatever it is, they are a company I enjoy using and will continue to use in the future.
(I realize that was long as fuck! But I just REALLY REALLY REALLY fucking hate Best Buy, it was my favorite store once upon a time, but once you get a glimpse at the inner workings, it just ruins it forever)!
edit: oh ya, i also forgot to mention, NEVER EVER buy Cables or Wires from there (Stay away from accessories in general, but cables ane wires in particular) the mark up on those things is RIDICULOUS! They will sell a $15 HDMI cable for close to $90! I get it, places have to make money, that is how you thrive.. but i think these companies going out of business may finally be saying that there is an honest way and an immoral way of making that money, and consumers are at a point where they would rather spend their time and money with companies that treat them like human beings and not just Dollar Signs being shepherded in and out of their store!
Last edited by SkyNet; 03-09-2011 at 12:05 AM..