I went in a Best Buy near me for the first time in months, maybe a year or longer. I walked in to look at the movies, and I had to walk around the store to find the DVDs/Blu Rays section. After finding it, they had nothing in stock. It was like they just threw stuff on the shelf.
I miss Circuit City. The one near me moved to a new location, and that seemed to be the time they began going downhill. Their old location was setup perfectly, and I spent hours browsing their movie section. The staff was fantastic and willing to help with any need.
Best Buy was good, but the last few years their company went downhill.
More and more people are streaming movies and buying less physical formats, and physical media is dying. Even with the high quality of Blu Rays, people are looking at price, and even with Netflix raising prices, they are using that.