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Netflix loses 800,000 subscribers following Qwikster fiasco

10.24.2011

Netflix, Netflix, Netflix. Just what were you thinking?

All you had to do was keep your service the same and not hike up the price too unreasonably and you would have still been Gods in the eyes of movie fans, but you went a little insane over the last few months. First there was the whole ridiculous 60% price increase, then there was that inane Qwikster fiasco.

The company has hurt as a result.

According to their just-released subscriber metrics they've lost 800,000 U.S. subscribers in the third quarter, and their stock dropped $17 bucks as a result. They still made money though, more so even than last year- up to $62.5 million from $38 million.

They have an earnings call scheduled for this afternoon, no doubt to ease the fears of investors.

For my money, Netflix is still the best deal around for film buffs. Their Instant service continues to add great new films and tv shows (I'm finally making my way through BREAKING BAD) and I've had no major problems with streaming. Not to mention that it's still cheaper than any other option out there. But it's still been distressing to see them make these ridiculous blunders, one after the other. 

Let's just hope they can see how stupid these last few decisions have been and move on from there.

Source: Variety

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10:44PM on 10/25/2011

Netflix blows

I like netflix, despite what my title says, but they suddenly choose to try and take the money out of my credit card instead of my paypal account. I prefer to have the payment done out of bank account, but apparently, that is not an option anymore...wtf Netflix.
I like netflix, despite what my title says, but they suddenly choose to try and take the money out of my credit card instead of my paypal account. I prefer to have the payment done out of bank account, but apparently, that is not an option anymore...wtf Netflix.
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8:01PM on 10/25/2011

I've said it before, but I'll say it again....

Torrents!
Torrents!
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5:43PM on 10/25/2011

Up/Down

I was going to sign up with Netflix, but with the prices rising, and the DVD offshoot of Netflix coming and going, I'm going to save my money for now.
I was going to sign up with Netflix, but with the prices rising, and the DVD offshoot of Netflix coming and going, I'm going to save my money for now.
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2:31PM on 10/25/2011
I have the 3 DVDs and streaming deal and my fee only went up $3. The Qwikster thing never happened, along with an email explaining why. What I have noticed is that more stuff is now available on the streaming. I have no complaints.
I have the 3 DVDs and streaming deal and my fee only went up $3. The Qwikster thing never happened, along with an email explaining why. What I have noticed is that more stuff is now available on the streaming. I have no complaints.
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+2
12:43PM on 10/25/2011

what it doenst say...

is that in the previuos quarter before all the changes, they gained 1.5 million subscribers, then lost 800,000 after the changes, they increased prices on 60% of their users who stream and kept DVD prices flat. So now they only have 2million DVD subscribers, which will save them a ton of money on shipping and purchasing of said DVD's and as stated in the article, doubled their profits. So all in all it worked out for them, increased customers and profit.
is that in the previuos quarter before all the changes, they gained 1.5 million subscribers, then lost 800,000 after the changes, they increased prices on 60% of their users who stream and kept DVD prices flat. So now they only have 2million DVD subscribers, which will save them a ton of money on shipping and purchasing of said DVD's and as stated in the article, doubled their profits. So all in all it worked out for them, increased customers and profit.
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10:40AM on 10/25/2011
Wow, 800,000!! I know lots of people were pissed off but I didn't know it was this many.
Wow, 800,000!! I know lots of people were pissed off but I didn't know it was this many.
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7:42AM on 10/25/2011

Best selection is on the net

For Free.
For Free.
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7:42AM on 10/25/2011
I love how people love to complain about netflix. They have a huge selection of movies and TV shows, they have great service, and at least they can admit when they make a mistake. If you can find a better service, let me know.
I love how people love to complain about netflix. They have a huge selection of movies and TV shows, they have great service, and at least they can admit when they make a mistake. If you can find a better service, let me know.
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2:52AM on 10/26/2011
ya its called redbox
ya its called redbox
+0
7:34AM on 10/25/2011
They lost 800k out of their 24mil....they don't give a shit.
Personally I only used the streaming as something to pass the time while waiting for the Hollywood imposed 28 day wait. So dividing them made that a moot point. Switched to Blockbuster, for the same price I was paying (before the split) I now have access to the new titles on release day. If not I can go to Redbox.
They lost 800k out of their 24mil....they don't give a shit.
Personally I only used the streaming as something to pass the time while waiting for the Hollywood imposed 28 day wait. So dividing them made that a moot point. Switched to Blockbuster, for the same price I was paying (before the split) I now have access to the new titles on release day. If not I can go to Redbox.
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6:54AM on 10/25/2011

Bah...

I've had Netflix a month now, and have already seen three major problems:

1) SHITTY SELECTION....If I had a nickel for every movie I've already looked up on the website that says "this is not available to watch instantly" I could BUY Netflix.

2) Interrupted movies. Just outta nowhere, the stream freezes with an error message, bringing me out of the movie experience and forcing me to deal with tech issues.

3) No closed captioning to my internet-ready TV. Fuck you, Netflix!

I'll
I've had Netflix a month now, and have already seen three major problems:

1) SHITTY SELECTION....If I had a nickel for every movie I've already looked up on the website that says "this is not available to watch instantly" I could BUY Netflix.

2) Interrupted movies. Just outta nowhere, the stream freezes with an error message, bringing me out of the movie experience and forcing me to deal with tech issues.

3) No closed captioning to my internet-ready TV. Fuck you, Netflix!

I'll probably be cancelling in the next month.
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3:49AM on 10/25/2011
i know its taboo here but blockbuster has always been the better option for dvd exchange. the selection is limited true on older or obscure titles, but for new films its definitely the better deal.
i know its taboo here but blockbuster has always been the better option for dvd exchange. the selection is limited true on older or obscure titles, but for new films its definitely the better deal.
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3:27AM on 10/25/2011
lmfao, there is a reason why greed is a deadly sin & this is proof as to why the customer is always right, i don't feel sorry for Netflix one bit.
lmfao, there is a reason why greed is a deadly sin & this is proof as to why the customer is always right, i don't feel sorry for Netflix one bit.
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9:34AM on 10/25/2011
How is anything they are doing even remotely greedy? They HAD to raise prices to satisfy the distributors so they can expand their library.

I will pay an extra 6 bucks that any day.
How is anything they are doing even remotely greedy? They HAD to raise prices to satisfy the distributors so they can expand their library.

I will pay an extra 6 bucks that any day.
+6
3:08AM on 10/25/2011
They've made dumb decisions. They had an incredibly strong customer base and they decided to screw them over by making all these wishy washy decisions and charging double for services they provided. I could understand a few bucks more, but separating streaming into a completely different service the same price as dvd's? And the streaming is a pretty bum service to be paying that much for, considering most of the films are really old or crappy. In fact, as a whole, Netflix has kind of gone
They've made dumb decisions. They had an incredibly strong customer base and they decided to screw them over by making all these wishy washy decisions and charging double for services they provided. I could understand a few bucks more, but separating streaming into a completely different service the same price as dvd's? And the streaming is a pretty bum service to be paying that much for, considering most of the films are really old or crappy. In fact, as a whole, Netflix has kind of gone downhill, as their new dvd selections have become kind of stunted as well.
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12:16AM on 10/25/2011
The streaming selection kinda sucks ass but netflix still carries some really good obscure, foreign and tv shows for really cheap. Probably a good idea to stop shooting themselves in the feet...
The streaming selection kinda sucks ass but netflix still carries some really good obscure, foreign and tv shows for really cheap. Probably a good idea to stop shooting themselves in the feet...
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12:12AM on 10/25/2011

I've said it before, and I'll say it again.

Everyone feels so entitled nowadays. I'm disgusted that so many people felt so inconvenienced by the whole Qwikster idea. It wasn't a big freaking deal. It was a business decision from a company that has treated it's subscribers pretty damn fair from the very beginning, and the second they come up with an idea that would have forced their customers to use a few extra braincells, said customers turn on them like a bunch of crybaby pussies. Good job guys. You stuck it to the Man! Conveniently
Everyone feels so entitled nowadays. I'm disgusted that so many people felt so inconvenienced by the whole Qwikster idea. It wasn't a big freaking deal. It was a business decision from a company that has treated it's subscribers pretty damn fair from the very beginning, and the second they come up with an idea that would have forced their customers to use a few extra braincells, said customers turn on them like a bunch of crybaby pussies. Good job guys. You stuck it to the Man! Conveniently forget that in this case, the Man is pretty damn awesome.

BTW, I bet within 6 months, at least half of these overly-dramatic abandoners come crawling back to Netflix, after they realize that MOST of the competition sucks.
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+19
12:05AM on 10/25/2011
Cliched but true... "If it ain't broke, don't fix it"
Cliched but true... "If it ain't broke, don't fix it"
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12:46PM on 10/25/2011
this is a dumb and simple comment. It was broke, so they fixed it. At the rates they were being asked to pay from the studios there is now way they could stay in business with their old pricing formula, hence the increase.
this is a dumb and simple comment. It was broke, so they fixed it. At the rates they were being asked to pay from the studios there is now way they could stay in business with their old pricing formula, hence the increase.
+19
10:22PM on 10/24/2011
I know I'm on the minority here, but I still love my monthly pass at blockbuster; BluRay, DVD,and Games. Hooray.
I know I'm on the minority here, but I still love my monthly pass at blockbuster; BluRay, DVD,and Games. Hooray.
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10:09PM on 10/24/2011
I don't even know why they thought of Quikster. That is probably their lamest move yet. Why can't we just rent and watch. Jeez.
I don't even know why they thought of Quikster. That is probably their lamest move yet. Why can't we just rent and watch. Jeez.
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8:57PM on 10/24/2011
Their movie selections on streaming are still worth the price. better than wasting twice as much in the theaters especially with the economy being in the crapper.
Their movie selections on streaming are still worth the price. better than wasting twice as much in the theaters especially with the economy being in the crapper.
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+14
8:56PM on 10/24/2011
It's pretty unfortunate that Netflix will ultimately be the thing that ruins itself instead of having a competitor that comes in and steals its steam. Gradually increasing the price would have been reasonable --especially if you retained the affordable one disc and unlimited streaming option for a low price--but instead they got greedy and decided to make it $16. It's only a matter of time before more studios and networks demand more money for property rights and Redbox could go online at
It's pretty unfortunate that Netflix will ultimately be the thing that ruins itself instead of having a competitor that comes in and steals its steam. Gradually increasing the price would have been reasonable --especially if you retained the affordable one disc and unlimited streaming option for a low price--but instead they got greedy and decided to make it $16. It's only a matter of time before more studios and networks demand more money for property rights and Redbox could go online at anytime.
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+10
8:32PM on 10/24/2011
I love my netflix streaming. Said it many times here, I watch it for the tv shows that I would never be able to afford in dvd format. There's some decent movies also, but seriously if your only in it for new releases then use red box or something else, its probably cheaper.
I love my netflix streaming. Said it many times here, I watch it for the tv shows that I would never be able to afford in dvd format. There's some decent movies also, but seriously if your only in it for new releases then use red box or something else, its probably cheaper.
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+13
8:31PM on 10/24/2011
I left because I like to watch new movies. If I have to wait a year or more for a movie on dvd to come to streaming, I may as well get my ass out of the house and go to a Redbox or other similar rental kiosk to get what I want for a dollar.
I left because I like to watch new movies. If I have to wait a year or more for a movie on dvd to come to streaming, I may as well get my ass out of the house and go to a Redbox or other similar rental kiosk to get what I want for a dollar.
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+8
8:27PM on 10/24/2011

7 Seasons of Family Guy isn't 7 Choices

I cancelled Netflix cause I signed up to get Blu Rays sent to me for $12 bucks along with a streaming service. When they said it was going to be separate and cost more, I was done. I understand why they had to raise the cost, I just know how to use a torrent site, and for me the time spent to dl it is worth not paying.
I cancelled Netflix cause I signed up to get Blu Rays sent to me for $12 bucks along with a streaming service. When they said it was going to be separate and cost more, I was done. I understand why they had to raise the cost, I just know how to use a torrent site, and for me the time spent to dl it is worth not paying.
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8:24PM on 10/24/2011
They just added The Next Three Days to their Watch Intsantly library. Problem solved.
They just added The Next Three Days to their Watch Intsantly library. Problem solved.
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+4
8:19PM on 10/24/2011
I'm definitely not a Netflix hater but I've never subscribed because their streaming selection sucks balls.
I'm definitely not a Netflix hater but I've never subscribed because their streaming selection sucks balls.
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8:55PM on 10/24/2011
The Shining, The Terminator, Robocop, Trick R' Treat, Die Hard.

Yeah, that selection does suck. I wish sarcasm would translate better on the Internet.
The Shining, The Terminator, Robocop, Trick R' Treat, Die Hard.

Yeah, that selection does suck. I wish sarcasm would translate better on the Internet.
6:43AM on 10/25/2011
That selection does indeed suck if you've already seen every single one of those movies. Why would you stream any of those choices if you've seen them so many times that you know dialogue off by heart, or you can just pick them from your own DVD collection?
That selection does indeed suck if you've already seen every single one of those movies. Why would you stream any of those choices if you've seen them so many times that you know dialogue off by heart, or you can just pick them from your own DVD collection?
7:00AM on 10/25/2011
Hey, I can pick 4 good (read "already seen them so I know they are good") movies too. But I can pick HUNDREDS of movies that are also good or NEW or I'm interested in because I haven't seen them, but are not available to stream. 4 vs hundreds...do the math.
Hey, I can pick 4 good (read "already seen them so I know they are good") movies too. But I can pick HUNDREDS of movies that are also good or NEW or I'm interested in because I haven't seen them, but are not available to stream. 4 vs hundreds...do the math.
12:23PM on 10/25/2011
Ok, I understand everyone's arguments, but there are still plenty of movies to choose from. Foreign, dramas, comedies, action movies, and even horror. Sure msot of them seem like duds, but there are always some great gems in there along with some nostalgic choices. Why not take a chance and watch some older films or foreign movies?
Ok, I understand everyone's arguments, but there are still plenty of movies to choose from. Foreign, dramas, comedies, action movies, and even horror. Sure msot of them seem like duds, but there are always some great gems in there along with some nostalgic choices. Why not take a chance and watch some older films or foreign movies?
-1
7:41PM on 10/24/2011
Whoops.
Whoops.
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7:40PM on 10/24/2011

How's doubling an already too low price a problem?

People will spend 20+ dollars and 3-4 hours for an outing to the movies (not to mention the possibility of being surrounded by assholes), but for less than that you get to watch an unlimited number of movies (whatever they feature in their catalog so far which is still impressive) per month(!) and people still complain? What's there to protest? This is the best deal in town (and if you know of one better please tell me and I'l check it out). A more direct comparison would be renting from a
People will spend 20+ dollars and 3-4 hours for an outing to the movies (not to mention the possibility of being surrounded by assholes), but for less than that you get to watch an unlimited number of movies (whatever they feature in their catalog so far which is still impressive) per month(!) and people still complain? What's there to protest? This is the best deal in town (and if you know of one better please tell me and I'l check it out). A more direct comparison would be renting from a Video store and despite occasionally enjoying the browsing part of that we could easily think of 10 advantages Netflix has over that system. So yeah, never understood the fuss.
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7:32PM on 10/24/2011
LOL!
LOL!
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8:07PM on 10/24/2011
love your name. I have the tin box version. i treasue it. yes this comment has nothing to do with Netflix (which I do suscribe to still) but just wanted you to know...dig the name.
love your name. I have the tin box version. i treasue it. yes this comment has nothing to do with Netflix (which I do suscribe to still) but just wanted you to know...dig the name.
7:08PM on 10/24/2011
Umm... What 60% price increase?
Umm... What 60% price increase?
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7:05PM on 10/24/2011

Sad

It's sad to see everyone turning so ferociously on Netflix. I don't understand how the Qwikster thing was a bad idea? Nothing was lost, there was no price increase and you got more for your buck. It STILL seems like a good idea to me (except I don't necessarily like the name Qwikster).

As for the price hike, it wasn't a price hike for everybody. I never used the disc-by-mail part of Netflix and have been using it to constantly stream shows and movies. When they split that up, it actually
It's sad to see everyone turning so ferociously on Netflix. I don't understand how the Qwikster thing was a bad idea? Nothing was lost, there was no price increase and you got more for your buck. It STILL seems like a good idea to me (except I don't necessarily like the name Qwikster).

As for the price hike, it wasn't a price hike for everybody. I never used the disc-by-mail part of Netflix and have been using it to constantly stream shows and movies. When they split that up, it actually SAVED me money (and a lot of other people, I imagine).

People need to ease up on Netflix, honestly.
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