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Sony Pictures comments on security breach but fails to actually apologize

Jun. 8, 2011by:

For the first time since LulzSec claimed to have hacked into the Sony Pictures website on June 2nd and gaining access to usernames, passwords, email addresses, home addresses, dates of birth and other typical opt-in data, Sony Pictures admitted to and addressed the problem on their site yesterday. Except for one thing: they didn't apologize.

In their statement, they said, "On June 2, 2011, we learned we were the target of a cyberattack when a hacker claimed that he had recently broken into sonypictures.com." They didn't learn that they had been hacked from their own internal security measures, they only found out about the breach when the hackers publicly announced the hack.

"Approximately 37,500 people...may have had some personally identifiable information stolen during the recent attack." 37,500? We'll get to that number in a second... They continue, "We believe that one or more unauthorized persons may have obtained some or all of the following information that you may have provided to us in connection with certain promotions or sweepstakes: name, address, email address, telephone number, gender, date of birth, and website password and user name." One or more? LulzSec posted a .rar file on their site that was publicly downloadable and contained user info for 50,000 accounts, already more than the 37,500 Sony is quoting and Lulz claims this is just a fraction of compromised information.

Sony's statement seems to make a particular point of noting that "the stolen information did not include, any credit card information, social security numbers or driver license numbers" and provides multiple links to protect against credit card fraud. But they neglect to make any real mention of how damaging it can be to have your name, address, username and password out in the wild. Many people use the same username and password across multiple sites and this information, while not directly connected to credit card theft, could be used to log in to credit card sites, e-mail accounts and other sensitive information.

For what it's worth, Sony thanks you for your patience as they work to resolve this "inconvenience." Yes, an inconvenience. The second time in as many months that Sony users have been inconvenienced by a simple lack of security on their network. And at the end of the day, not a single apology. No, "we're sorry," or "we'll make this right" or even a half-hearted "our bad!" Anthony Weiner was more penitent and all he did was send a picture of his junk to someone over Twitter.

It's pretty shameful that Sony has been so slow to respond publicly during both hacks and have barely taken any accountability during the affair (the personal information of their users were stored in an unencrypted text file!).

Source: Sony Pictures

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11:13PM on 06/08/2011
sony deserve the negativity. I agree that its not their fault that they were attacked although they did stick their penis into a beehive. But its now public knowledge that their security system is out of date by 5 years and has known security flaws. Sony was negligent and now they pay the price. You don't screw up this bad and not expect repercussions.
sony deserve the negativity. I agree that its not their fault that they were attacked although they did stick their penis into a beehive. But its now public knowledge that their security system is out of date by 5 years and has known security flaws. Sony was negligent and now they pay the price. You don't screw up this bad and not expect repercussions.
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+6
3:48PM on 06/08/2011
Well, at least while some people are getting their identities robbed, they can download two free games, that makes up for it, eeeeeh?
Well, at least while some people are getting their identities robbed, they can download two free games, that makes up for it, eeeeeh?
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1:49PM on 06/08/2011
Sony publicly stamped on a hacker for 'jailbreaking' the PS3, and all the recent events are a backlash to that, be it his friends making a statement about that by highlighting their poor security, or more nefarious types using that case as an excuse for their own criminal agendas.
Regardless of your opinion of hackers, though, Sony seriously need to get their sh*t together. This has all been incredibly damaging to their image, not to mention a significant risk to their customers.
Sony publicly stamped on a hacker for 'jailbreaking' the PS3, and all the recent events are a backlash to that, be it his friends making a statement about that by highlighting their poor security, or more nefarious types using that case as an excuse for their own criminal agendas.
Regardless of your opinion of hackers, though, Sony seriously need to get their sh*t together. This has all been incredibly damaging to their image, not to mention a significant risk to their customers.
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12:57PM on 06/08/2011
It's not even the lack of accountability that's irritating, nor do I think it's a conspiracy. Hacked with sql injections and storing 'secure' data in text files. It's like their security was being handled by some kid just out of community college.
It's not even the lack of accountability that's irritating, nor do I think it's a conspiracy. Hacked with sql injections and storing 'secure' data in text files. It's like their security was being handled by some kid just out of community college.
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+0
12:44PM on 06/08/2011
Apologies are meaningless. They're a one-word way of saying "I acknowledge something happened, but there's no guarantee it won't happen again."

You know what's better than an apology? Taking action, fixing the problem. That's all Sony needed to do, and that's all anybody ever needs to do.
Apologies are meaningless. They're a one-word way of saying "I acknowledge something happened, but there's no guarantee it won't happen again."

You know what's better than an apology? Taking action, fixing the problem. That's all Sony needed to do, and that's all anybody ever needs to do.
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12:34PM on 06/08/2011

Really?

I hate how people respond so negatively like it's all their fault. They were attacked and outside force purposely a malicious hacked their system and they've been scrambling and working hard as hell to resolve it since. And somehow not giving you a play-by-play of the millions of things they had to do to fix the situation makes them horrible humans beings? If you need to blame anyone blame the damn hackers who cause it. Imagine the how much money Sony lost just the first few days, probably more
I hate how people respond so negatively like it's all their fault. They were attacked and outside force purposely a malicious hacked their system and they've been scrambling and working hard as hell to resolve it since. And somehow not giving you a play-by-play of the millions of things they had to do to fix the situation makes them horrible humans beings? If you need to blame anyone blame the damn hackers who cause it. Imagine the how much money Sony lost just the first few days, probably more than any of you will ever see. Out of everyone they suffered the most. So you didn't get to play a game online for a few weeks and you may get more spam than usual, big deal. They're the victim here. In fact the biggest victim of the whole ordeal. If you do trust their product fine, play something else but don't act like they're an evil company for not releasing a statement until they had full control and understanding of the situation.
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2:10PM on 06/08/2011
They didn't announce that data had been stolen for days after learning that it had. They've done a bunch of things right, and I don't think they deserve a reward for scrambling to clean up their mess.
They didn't announce that data had been stolen for days after learning that it had. They've done a bunch of things right, and I don't think they deserve a reward for scrambling to clean up their mess.
3:47PM on 06/08/2011
Sony's barely the victim. I see your point, but Sony is a massive corporation that should have had better protection, should have been more open about the breach, and they're insured for these kinds of things. Random Joe that got his information dished out probably doesn't have anywhere near the resources Sony does.
Sony's barely the victim. I see your point, but Sony is a massive corporation that should have had better protection, should have been more open about the breach, and they're insured for these kinds of things. Random Joe that got his information dished out probably doesn't have anywhere near the resources Sony does.
+10
10:47AM on 06/08/2011
I for one have a PS3 and I have no beef with 360 users. I dont know which system is better or worse. They both have good and bad. I picked the PS3 for the Blu-Ray player and games second. I tell you what though if Playstation Network goes down again It'll do more than piss people off. BTW Sony.... Apologies are soo easy to make....I'm sorry I picked you....See that wasn't hard was it.
I for one have a PS3 and I have no beef with 360 users. I dont know which system is better or worse. They both have good and bad. I picked the PS3 for the Blu-Ray player and games second. I tell you what though if Playstation Network goes down again It'll do more than piss people off. BTW Sony.... Apologies are soo easy to make....I'm sorry I picked you....See that wasn't hard was it.
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10:58AM on 06/08/2011
To be clear - there's just as many 360 users bloviating about how much the PS3 sucks - as if MS' systems couldn't ever get hacked.
To be clear - there's just as many 360 users bloviating about how much the PS3 sucks - as if MS' systems couldn't ever get hacked.
10:30AM on 06/08/2011
I'm just wondering why it has to be Sony. Is there any conspiracy theory behind this? I've been watching too many X-File rerun. Forgive me.
I'm just wondering why it has to be Sony. Is there any conspiracy theory behind this? I've been watching too many X-File rerun. Forgive me.
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+12
10:08AM on 06/08/2011

I'm truly sorry that so many PS3 people got dicked over

but maybe PS3 fans will shut up about how hard my 360 blows. There's more to a gaming experience than specs and a free online service. Both systems are solid, and I hope this has taught some folks that both have their respective drawbacks, as well.
but maybe PS3 fans will shut up about how hard my 360 blows. There's more to a gaming experience than specs and a free online service. Both systems are solid, and I hope this has taught some folks that both have their respective drawbacks, as well.
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